Trust & Safety

Zelance Trust & Safety

Effective Date: 08 July 2026

Last Updated: 08 July 2026

Trust & Safety is a core commitment of Zelance. This page explains how we protect buyers, builders, projects, payments and platform integrity while fostering a professional AI freelancing marketplace.

1. Our Commitment

We are committed to creating a safe, transparent and professional marketplace for AI services, AI projects and digital assets.

2. Secure Accounts

We encourage strong passwords, verified email addresses and secure authentication. Suspicious login activity may trigger additional security checks.

3. Buyer Protection

Buyers benefit from transparent project workflows, milestone tracking, secure payment processing, dispute handling and moderation tools where applicable.

4. Builder Protection

Builders receive protection through documented project requirements, communication history, milestone workflows and platform moderation against abusive behavior.

5. Payment Security

Payments are processed through trusted payment partners. Zelance does not store full payment card details on its own servers.

6. Fraud Prevention

We monitor for suspicious activity including fake accounts, fraudulent transactions, spam, phishing, payment abuse and marketplace manipulation.

7. AI Safety

Users are expected to use AI responsibly. Illegal, deceptive, harmful or rights-infringing AI content is prohibited.

8. Moderation

Reported users, projects and content may be reviewed by the Zelance moderation team. Actions may include warnings, content removal, temporary suspension or permanent account termination.

8a. AI-Powered Content Moderation

Zelance uses Google Gemini 2.5 Flash to automatically analyze open project postings, builder proposals, and chat messages for policy violations including spam, contact sharing, off-platform payment attempts, harassment, scams, and illegal content. Analysis runs asynchronously in the background and does not block normal platform use. High-risk content may be automatically flagged or hidden pending review. Our founder moderation team reviews flagged items and can warn, suspend, ban, remove, or restore content.

8b. Progressive Enforcement

First offence: friendly warning. Second: 24-hour account restriction. Third: 7-day suspension. Repeated abuse: permanent ban. All enforcement actions are logged.

9. Privacy & Data Protection

We apply reasonable technical and organizational safeguards to protect user information. Personal information is handled according to our Privacy Policy.

10. Reporting Concerns

Users can report fraud, abuse, copyright concerns, security vulnerabilities or policy violations through support@zelance.co.

11. Responsible Disclosure

Security researchers are encouraged to report suspected vulnerabilities responsibly so they can be investigated and resolved.

12. Continuous Improvement

Trust & Safety practices evolve as Zelance grows. We regularly improve security controls, policies and moderation processes.

13. Contact

Questions about Trust & Safety may be sent to support@zelance.co.

Summary

Zelance Trust & Safety covers secure AI freelancing, buyer protection, builder protection, escrow security, fraud prevention, AI safety, secure payments, account security, moderation and responsible AI marketplace practices.